Terms Of Use

1. Introduction

Welcome to Kartally (“Platform”, “we”, “our”, “us”).
These Terms of Use govern your access and use of our website, services, and marketplace.

By accessing or using the Platform, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Platform Overview

Kartally is a multi-vendor eCommerce marketplace, allowing third-party sellers (“Vendors”) to list and sell products to customers (“Users”).

We act as an intermediary platform, not the direct seller of products unless explicitly stated. Multi-vendor platforms operate by enabling multiple sellers under one system with shared rules and governance. (Virto Commerce)

3. User Eligibility

• You must be at least 18 years old
• Provide accurate and complete information
• Maintain confidentiality of your account

We reserve the right to suspend or terminate accounts that violate these terms.

4. User Account Responsibilities

• You are responsible for all activities under your account
• Do not share login credentials
• Notify us immediately of unauthorized access

5. Vendor Terms (For Sellers)

If you register as a Vendor:

• You must provide accurate product information
• Ensure compliance with applicable laws
• Maintain inventory and fulfill orders responsibly
• Accept platform commission and fees

Vendors must agree to platform terms during registration as part of marketplace compliance. (Webkul Software)

6. Products & Orders

• Product listings are created by Vendors
• Prices, descriptions, and availability are subject to change
• We do not guarantee product accuracy

Orders placed are subject to acceptance and availability.

7. Payments

• Payments are processed through secure third-party gateways
• We are not responsible for payment failures due to external providers
• Applicable taxes may be added

8. Shipping & Delivery

• Delivery timelines are estimated
• Vendors are responsible for shipping
• Delays may occur due to external factors

9. Returns & Refunds

• Return policies vary by Vendor
• Refunds are processed as per Vendor policy
• Disputes may be reviewed by the platform

10. Intellectual Property

All content on the Platform (logos, text, design, software) is owned by Kartally or licensed partners.

You may not:

• Copy or reproduce content
• Use branding without permission

11. Prohibited Activities

Users must not:

• Use the platform for illegal purposes
• Upload harmful or fraudulent content
• Attempt to hack or disrupt services
• Misuse reviews or ratings

Terms and conditions help define acceptable behavior and prevent misuse of the platform. (Termly)

12. Limitation of Liability

We are not liable for:

• Vendor product quality
• Indirect or incidental damages
• Service interruptions

Terms of Use typically include liability limitations to protect platform owners. (TermsFeed)

13. Third-Party Links

The platform may include links to external websites.
We are not responsible for third-party content or services.

14. Termination

We may:

• Suspend or terminate accounts
• Remove content violating policies

Without prior notice if necessary.

15. Changes to Terms

We may update these Terms at any time.
Users are responsible for reviewing updates regularly.

16. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be subject to jurisdiction of local courts.

17. Contact Information

For any queries:
📧 Email: support@kartally.com
📍 Address: Abu road sirohi rajasthan 307510, sirohi, Rajasthan, 307510, India